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Refund & Cancellation

Refund & Cancellation Policy

We value your trust. Here's everything you need to know about refunds, cancellations, and how we handle billing disputes.

Home Refund & Cancellation

Our Refund Policy

At Astroneed, we strive to provide high-quality astrology and consultation services. We value customer satisfaction and understand that certain situations may require a refund.

This policy explains when refunds may be granted and how requests are handled. By using our services, you agree to this policy.

Quick Navigation

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Section 01

Eligibility for Refunds

Refunds may be considered under the following verified circumstances:

Service Delivery Issues

A booked service could not be completed due to a verified technical issue or was not delivered as promised.

Incorrect or Duplicate Charges

You were charged incorrectly or multiple times due to a system or payment processing error.

Expert Unavailability

The assigned astrologer or expert was unavailable at the scheduled time and rescheduling cannot be arranged.

* All refund requests are subject to review and verification by our support team.

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Section 02

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

Change of Mind

If you decide to cancel after booking or after the service has already been delivered.

Partial Usage

If a consultation or service has been partially used or partially completed.

Dissatisfaction with Predictions

Astrology is interpretative by nature. Refunds cannot be issued for outcomes that don't meet personal expectations.

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Section 03

Refund Request Process

To request a refund, please follow these steps:

1

Email Us Within 24 Hours

Email us at info@astroneed.com within 24 hours of the issue. Include the following:

  • Booking / transaction details
  • Clear description of the issue
  • Supporting evidence (screenshots, receipts, if applicable)
2
Under Review

Review & Verification

Our team will evaluate your request and may ask for additional information if needed.

3–5 Business Days
3
Refund

Refund Processing

If approved, refunds are credited to the original payment method.

7–10 Business Days

Timeline may vary depending on your banking channel or payment provider.

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Section 04

Cancellations

Advance Cancellations

Sessions cancelled at least 24 hours before the scheduled time may qualify for a full refund or rescheduling at no extra charge.

Last-Minute Cancellations

Cancellations made less than 24 hours before the session are non-refundable, except in verified cases of expert unavailability or technical failure.

Always cancel or reschedule at least 24 hours in advance to be eligible for a refund or free rescheduling.
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Section 05

Disputes & Chargebacks

In the event of a billing dispute, we strongly encourage users to contact our support team first before initiating any chargeback with your bank or payment provider.

Initiating a chargeback without prior communication may delay resolution and may result in account restrictions where misuse is detected.
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Section 06

Policy Updates

Astroneed reserves the right to modify or update this Refund Policy at any time. Updated policies become effective immediately upon posting on our platform.

Users are encouraged to review this policy periodically to stay informed of any changes.

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Contact

Get In Touch

For any refund-related questions or assistance, please reach out to us directly:

info@astroneed.com

We aim to handle all concerns fairly, transparently, and promptly. Your trust is important to us, and we are committed to delivering a reliable experience at Astroneed.

Support

Need Help With a Refund?

Our support team is ready to assist you fairly, transparently, and promptly with any refund or billing concern.

info@astroneed.com Talk to an Astrologer